FREE SHIPPING ON US ORDERS $15+

FAQ

Contact us

Q: I have a question! Where should I direct my message?
A: Please reach out to us at info@iconicbeautyla.com. Please allow up to 24 hours for a reply. 

Ordering

Q: What if I need to modify my order?

A: If you would like to modify your order and it has not been processed, please email info@iconicbeautyla.com.. Once your order has been prepped for shipping, it cannot be modified.

Q: Will I have to pay sales tax?

A: All orders shipped to California addresses are subject to state sales tax and may be subject to local taxes. Orders to all other U.S states will not be subject to any sales tax. 

Q: Where does my order ship from?

A: All orders are shipped from our facility in Los Angeles, California.

Shipping

Q: How long does it take for my order to be processed? 
A: Orders are processed during normal business hours. Please allow up 24-72 hours for us to process your order. You should receive an email notification once your order has shipped. In the unlikely event that the product is damaged during transit, please contact us at info@iconicbeautyla.com

Refunds

Q: I’m not happy with my purchase- how can I receive a refund?
A: We're very sorry the product did not work for you. We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, but due to the low cost nature of our products, we are unable to offer any returns or exchanges.